Our Policies: Refunds, Exchanges, and Tour Attendance
Shipping & Return Policy
Shipping
Mushroom Mountain currently offers free shipping on eligible orders within the United States.Returns
We want you to be happy with your purchase. If you have any questions or concerns, please contact us at hello@mushroommountain.com before returning an item.Spawn Products
Due to the perishable nature of mushroom spawn, spawn may only be returned if Mushroom Mountain made an error with your order (incorrect item shipped, damaged shipment due to our packaging, etc.).Spawn cannot be returned if:
- It has been opened or used.
- It has been stored improperly after delivery.
- It has been exposed to extreme temperatures after delivery.
- It was purchased more than 10 days ago.
Extracts & Tinctures
Extracts may be returned within 30 days of purchase if:- The safety seal remains intact.
- The bottle has not been opened or used.
- The product is in its original condition.
Other Products
Unused, unopened products may be returned within 30 days of purchase in their original condition.Return Shipping
Customers are responsible for all return shipping costs unless the return is the result of an error made by Mushroom Mountain.Refunds
Refunds will be issued after the returned item has been received and inspected. Original shipping charges (if any) are non-refundable.Damaged or Incorrect Orders
If your order arrives damaged or if you received the wrong item, please contact us within 7 days of delivery. Photos of the product and packaging may be required to process a replacement or refund.Order Cancellations
Orders may be canceled before shipment. Once an order has shipped, it is subject to the return policy outlined above.Contact Us
Questions about returns or shipping? Contact us at hello@mushroommountain.com. To initiate a return or request a replacement, please email hello@mushroommountain.com with your order number and the reason for the return or request.Workshop Refund Guidelines:
50% Partial Workshop Refund:
If you cancel at least one month prior to the workshop date for a 50% refund.25% Partial Workshop Refund:
Cancel two weeks before the workshop date for a 25% refund.No Refund:
Cancellations less than two weeks before the workshop or no-shows are not eligible for refunds. For Wild Mushroom ID and Food Safety Certification cancellations, customers that have received the online study materials are not eligible for a refund.Workshop Transfer:
If you cannot attend yourself and wish to send someone in your place, please email hello@mushroommountain.com with the subject line “WORKSHOP TRANSFER” with your order number and the contact information for the person that will attend.General Attendance Policy:
Registration Required for Mushroom Mountain Events:
All guests wishing to participate in Mushroom Mountain events must be registered. This ensures a high-quality, interactive learning experience.Support Persons:
Visitors requiring medical or mobility support may bring a support person without additional event registration.Short Events and Tours:
Guests of participants for events under 2 hours may explore our nature trail or gift shop if they are not participating in the event/workshop. For tours, all attendees, except those providing necessary medical or mobility support, must register and pay the fee to maintain the quality and sustainability of our offerings.Enhancing Your Experience:
We are committed to providing an accessible, enjoyable experience for all our visitors. Your feedback is valuable to us as we continually strive to improve our events and services. If you have any great ideas or feedback to share with us, please call the office at (864) 859-3080 and our team will complete a customer feedback survey!Thank you for choosing Mushroom Mountain. We look forward to sharing our passion for mushrooms with you!
